Good to Know
Frequently Asked Questions
A little clarity for your everyday finds. Explore answers about delivery, orders, returns, and getting in touch.
01 / Shipping & Delivery
Where do you ship?
We offer worldwide shipping. If you have a question about delivery to your address, please contact us before ordering.
How much does shipping cost?
Orders of $49.99 or more qualify for free shipping. For orders below $49.99, the shipping fee is $6.99.
How long will my order take?
Order processing takes 1–2 days. Estimated delivery takes 3–7 days after processing. Delivery times are estimates and may vary by destination.
Can I track my order?
Tracking depends on the shipping method selected at checkout. Free Shipping (Without Tracking) includes proof of shipping only. Standard Shipping (With Tracking) provides tracking information. We recommend tracked shipping for orders over $75.
What if my order has not arrived?
Contact us with your order number so we can review the delivery. If an order sent by Free Shipping (Without Tracking) has not arrived after 60 days, our support team will escalate the matter and refund your payment.
02 / Orders & Changes
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you would like to make. We will check whether a change is possible and confirm once it is completed.
Can I cancel my order?
Accepted cancellations are subject to a fee of 30% of the total order price, regardless of how soon the request is made. Orders that have already been packed or shipped cannot be cancelled. Contact us promptly to check your order status.
Where can I find my order number?
Check your order confirmation email for your order number. If you cannot find it, contact us using the email address used at checkout. Please do not send passwords or full payment card details.
03 / Returns & Refunds
How long do I have to request a return?
You can request a return for an eligible, non-defective item within 45 days of receiving your order. Contact us with your order number and the reason for the return.
What condition must returned items be in?
Items must be unused, in their original condition and packaging, with accessories, manuals, and documentation. Proof of purchase is required. Personalized items, items purchased through other retailers, incorrect products ordered by the customer, and products damaged through customer mishandling are not eligible under our return policy. These conditions do not exclude rights that cannot lawfully be excluded.
How do I send an item back?
Contact us first to request approval and the return address. Our team will provide instructions if your request is approved. Confirm return postage arrangements before sending your parcel.
What if I receive a damaged or incorrect item?
Contact us with your order number, proof of purchase, a photo or video showing the issue, your complete delivery address, and your contact telephone number so we can review the situation.
When will I receive my refund?
Return processing may take up to 14 business days after we receive your returned item. We will email you when it has been processed. Approved refunds go to the original payment method; your bank may take additional time to post the credit.
Are shipping fees refunded?
Approved defective-product returns receive a full refund. Refunds for non-defective items exclude shipping and handling fees. Contact us to confirm any return postage costs before sending an item back.
04 / Getting in Touch
How can I contact Nookza?
Visit our Contact page and send us a message. For order-related questions, include your order number and the email address used at checkout.
Can I ask a question before ordering?
Of course. Send us the product name and your question through our Contact page, and we will help you find the information you need.
Still Have a Question?
We’re here to help with your order or your next little find.
Contact Nookza →