Your Everyday Finds, On Their Way
Track Your Order
For orders shipped with tracking, your shipping confirmation email is the place to start. Open the tracking link in that email to see the available delivery updates.
Look for a shipping email from Nookza, then follow the tracking link provided.
Check Your Inbox
Search for Nookza or your order number. Check your spam or promotions folder if you cannot find the email.
View Delivery Updates
If you selected tracked shipping, use the tracking link in your shipping confirmation to view the carrier’s available updates.
Need a Hand?
Contact us with your order number and the email address used at checkout so we can help locate your order details.
Delivery at a Glance
| Stage | Estimated time |
|---|---|
| Order processing | 1–2 days |
| Delivery after processing | 3–7 days |
Delivery times are estimates and may vary by destination. Tracking availability depends on the shipping method selected at checkout.
A Few Common Questions
Why can’t I find a tracking number?
Your order may still be processing. Tracking is provided for Standard Shipping (With Tracking). Free Shipping (Without Tracking) includes proof of shipping only. Contact us if you need help confirming the method selected for your order.
My tracking has not updated. What should I do?
Tracking information can take time to appear or change while a parcel is in transit. Check the carrier’s tracking page for the latest available information. If you are concerned about a delay, contact us with your order number.
What if I chose free shipping without tracking?
You will not be able to track the parcel’s location. We provide proof of shipping for this method. If your order has not arrived after 60 days, contact us with your order number so our support team can escalate the matter and refund your payment.
The parcel says delivered, but I cannot find it.
Check the delivery address, any delivery notes from the carrier, and whether someone at your address accepted the parcel. If it is still missing, contact us with your order number and tracking details.
Let’s Help You Find Your Order.
Send us your order number and checkout email address. Please do not include passwords or payment card details.
Get Order Help →